The three reads were `config('ticketing.storage_disk', env('TICKETING_STORAGE_DISK', 'local'))`,
but this package had no config file at all — so the config() lookup was always
null and env() was the only reader.
Once `config:cache` runs in production, a runtime env() returns NULL. Every
ticket attachment would have silently gone to the 'local' disk, ignoring
whatever the operator had configured — and previously-stored attachments would
404 because show() looked on the wrong disk.
Verified rather than assumed: with TICKETING_STORAGE_DISK=s3proof set,
config() returned 's3proof' both cached and uncached, while env() returned
's3proof' uncached and NULL cached.
Adds config/ticketing.php + mergeConfigFrom so the value is captured at
cache time, and drops the env() fallbacks.
Co-Authored-By: Claude Opus 4.8 <noreply@anthropic.com>
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572 B