feat: initial dashboard-ticketing scaffold

src/Models/Ticket.php

@@ -0,0 +1,35 @@
+<?php
+
+namespace Dashboard\Ticketing\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Ticket extends Model
+{
+    protected $fillable = [
+        'user_id',
+        'assigned_to',
+        'title',
+        'description',
+        'category',
+        'priority',
+        'status',
+    ];
+
+    public function submitter(): BelongsTo
+    {
+        return $this->belongsTo(\App\Models\User::class, 'user_id');
+    }
+
+    public function assignee(): BelongsTo
+    {
+        return $this->belongsTo(\App\Models\User::class, 'assigned_to');
+    }
+
+    public function comments(): HasMany
+    {
+        return $this->hasMany(TicketComment::class);
+    }
+}

src/Models/TicketComment.php

@@ -0,0 +1,30 @@
+<?php
+
+namespace Dashboard\Ticketing\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class TicketComment extends Model
+{
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'body',
+        'is_internal',
+    ];
+
+    protected $casts = [
+        'is_internal' => 'boolean',
+    ];
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class);
+    }
+
+    public function author(): BelongsTo
+    {
+        return $this->belongsTo(\App\Models\User::class, 'user_id');
+    }
+}