feat: full dashboard-ticketing scaffold with data model, controllers, Vue pages

src/Models/EmailConnection.php

@@ -0,0 +1,24 @@
+<?php
+
+namespace Dashboard\Ticketing\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class EmailConnection extends Model
+{
+    protected $table = 'ticketing_email_connections';
+
+    protected $fillable = ['group_id', 'type', 'config', 'last_polled_at', 'active'];
+
+    protected $casts = [
+        'config' => 'array',
+        'active' => 'boolean',
+        'last_polled_at' => 'datetime',
+    ];
+
+    public function group(): BelongsTo
+    {
+        return $this->belongsTo(TicketingGroup::class, 'group_id');
+    }
+}

src/Models/PriorityLevel.php

@@ -0,0 +1,24 @@
+<?php
+
+namespace Dashboard\Ticketing\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class PriorityLevel extends Model
+{
+    protected $table = 'ticketing_priority_levels';
+
+    protected $fillable = ['group_id', 'name', 'color', 'description', 'sort_order'];
+
+    public function group(): BelongsTo
+    {
+        return $this->belongsTo(TicketingGroup::class, 'group_id');
+    }
+
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'priority_id');
+    }
+}

src/Models/Ticket.php

@@ -9,27 +9,36 @@ use Illuminate\Database\Eloquent\Relations\HasMany;
 class Ticket extends Model
 {
     protected $fillable = [
-        'user_id',
-        'assigned_to',
-        'title',
-        'description',
-        'category',
-        'priority',
-        'status',
+        'number', 'group_id', 'submitter_id', 'assigned_to', 'project_id',
+        'title', 'description', 'status', 'priority_id', 'due_date',
     ];
 
-    public function submitter(): BelongsTo
+    protected $casts = [
+        'due_date' => 'date',
+    ];
+
+    public function group(): BelongsTo
     {
-        return $this->belongsTo(\App\Models\User::class, 'user_id');
+        return $this->belongsTo(TicketingGroup::class, 'group_id');
     }
 
-    public function assignee(): BelongsTo
+    public function priority(): BelongsTo
     {
-        return $this->belongsTo(\App\Models\User::class, 'assigned_to');
+        return $this->belongsTo(PriorityLevel::class, 'priority_id');
     }
 
-    public function comments(): HasMany
+    public function project(): BelongsTo
     {
-        return $this->hasMany(TicketComment::class);
+        return $this->belongsTo(TicketingProject::class, 'project_id');
+    }
+
+    public function messages(): HasMany
+    {
+        return $this->hasMany(TicketMessage::class, 'ticket_id')->orderBy('created_at');
+    }
+
+    public function attachments(): HasMany
+    {
+        return $this->hasMany(TicketAttachment::class, 'ticket_id');
     }
 }

src/Models/TicketAttachment.php

@@ -0,0 +1,21 @@
+<?php
+
+namespace Dashboard\Ticketing\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class TicketAttachment extends Model
+{
+    protected $fillable = ['ticket_id', 'message_id', 'filename', 'path', 'mime_type', 'size'];
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    public function message(): BelongsTo
+    {
+        return $this->belongsTo(TicketMessage::class, 'message_id');
+    }
+}

src/Models/TicketComment.php

@@ -1,30 +0,0 @@
-<?php
-
-namespace Dashboard\Ticketing\Models;
-
-use Illuminate\Database\Eloquent\Model;
-use Illuminate\Database\Eloquent\Relations\BelongsTo;
-
-class TicketComment extends Model
-{
-    protected $fillable = [
-        'ticket_id',
-        'user_id',
-        'body',
-        'is_internal',
-    ];
-
-    protected $casts = [
-        'is_internal' => 'boolean',
-    ];
-
-    public function ticket(): BelongsTo
-    {
-        return $this->belongsTo(Ticket::class);
-    }
-
-    public function author(): BelongsTo
-    {
-        return $this->belongsTo(\App\Models\User::class, 'user_id');
-    }
-}

src/Models/TicketMessage.php

@@ -0,0 +1,29 @@
+<?php
+
+namespace Dashboard\Ticketing\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class TicketMessage extends Model
+{
+    protected $fillable = [
+        'ticket_id', 'user_id', 'author_email', 'body',
+        'is_internal', 'source', 'email_message_id',
+    ];
+
+    protected $casts = [
+        'is_internal' => 'boolean',
+    ];
+
+    public function ticket(): BelongsTo
+    {
+        return $this->belongsTo(Ticket::class, 'ticket_id');
+    }
+
+    public function attachments(): HasMany
+    {
+        return $this->hasMany(TicketAttachment::class, 'message_id');
+    }
+}

src/Models/TicketingAgentAccess.php

@@ -0,0 +1,18 @@
+<?php
+
+namespace Dashboard\Ticketing\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class TicketingAgentAccess extends Model
+{
+    protected $table = 'ticketing_agent_access';
+
+    protected $fillable = ['user_id', 'group_id', 'role'];
+
+    public function group(): BelongsTo
+    {
+        return $this->belongsTo(TicketingGroup::class, 'group_id');
+    }
+}

src/Models/TicketingGroup.php

@@ -0,0 +1,42 @@
+<?php
+
+namespace Dashboard\Ticketing\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class TicketingGroup extends Model
+{
+    protected $fillable = ['name', 'email_address', 'color', 'prefix'];
+
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'group_id');
+    }
+
+    public function priorityLevels(): HasMany
+    {
+        return $this->hasMany(PriorityLevel::class, 'group_id');
+    }
+
+    public function agentAccess(): HasMany
+    {
+        return $this->hasMany(TicketingAgentAccess::class, 'group_id');
+    }
+
+    public function projects(): HasMany
+    {
+        return $this->hasMany(TicketingProject::class, 'group_id');
+    }
+
+    public function emailConnections(): HasMany
+    {
+        return $this->hasMany(EmailConnection::class, 'group_id');
+    }
+
+    public function nextTicketNumber(): string
+    {
+        $count = $this->tickets()->count() + 1;
+        return $this->prefix . '-' . str_pad($count, 4, '0', STR_PAD_LEFT);
+    }
+}

src/Models/TicketingProject.php

@@ -0,0 +1,22 @@
+<?php
+
+namespace Dashboard\Ticketing\Models;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class TicketingProject extends Model
+{
+    protected $fillable = ['group_id', 'name', 'description', 'status', 'created_by'];
+
+    public function group(): BelongsTo
+    {
+        return $this->belongsTo(TicketingGroup::class, 'group_id');
+    }
+
+    public function tickets(): HasMany
+    {
+        return $this->hasMany(Ticket::class, 'project_id');
+    }
+}