feat: full dashboard-ticketing scaffold with data model, controllers, Vue pages

2026-04-08 17:10:30 -07:00
parent 81d0d54f50
commit 391699220f
33 changed files with 1947 additions and 719 deletions
--- a/src/Http/Controllers/TicketMessageController.php
+++ b/src/Http/Controllers/TicketMessageController.php
@@ -0,0 +1,70 @@
+<?php
+
+namespace Dashboard\Ticketing\Http\Controllers;
+
+use Dashboard\Ticketing\Models\Ticket;
+use Dashboard\Ticketing\Models\TicketMessage;
+use Dashboard\Ticketing\Models\TicketingAgentAccess;
+use Illuminate\Http\Request;
+use Illuminate\Routing\Controller;
+use Illuminate\Support\Facades\Auth;
+use Illuminate\Support\Facades\Mail;
+
+class TicketMessageController extends Controller
+{
+    private function isAgent(int $groupId): bool
+    {
+        return TicketingAgentAccess::where('user_id', Auth::id())
+            ->where('group_id', $groupId)
+            ->exists();
+    }
+
+    public function store(Request $request, Ticket $ticket)
+    {
+        $user = Auth::user();
+        $isAgent = $this->isAgent($ticket->group_id);
+        $isSubmitter = $ticket->submitter_id === $user->id;
+
+        if (!$isAgent && !$isSubmitter) {
+            abort(403);
+        }
+
+        $validated = $request->validate([
+            'body' => 'required|string',
+            'is_internal' => 'boolean',
+        ]);
+
+        // Only agents can post internal notes
+        if ($validated['is_internal'] ?? false) {
+            if (!$isAgent) {
+                abort(403, 'Only agents can post internal notes.');
+            }
+        }
+
+        $message = TicketMessage::create([
+            'ticket_id' => $ticket->id,
+            'user_id' => $user->id,
+            'body' => $validated['body'],
+            'is_internal' => $validated['is_internal'] ?? false,
+            'source' => 'web',
+        ]);
+
+        // Submitter reply reopens resolved/closed tickets
+        if ($isSubmitter && in_array($ticket->status, ['resolved', 'closed'])) {
+            $ticket->update(['status' => 'open']);
+        }
+
+        // Notify submitter if agent replied (not internal)
+        if ($isAgent && !($validated['is_internal'] ?? false)) {
+            $this->notifySubmitter($ticket, $message);
+        }
+
+        return back()->with('success', 'Message sent.');
+    }
+
+    private function notifySubmitter(Ticket $ticket, TicketMessage $message): void
+    {
+        // Placeholder for email notification
+        // In production: Mail::to($submitterEmail)->send(new TicketReplyMail($ticket, $message));
+    }
+}